We are committed to the quality of our t-shirts and hoodies and aim for your complete satisfaction with every purchase. If you find yourself not entirely pleased with your order, we're here to facilitate a smooth return process.
Return Eligibility Window:
-
Items are eligible for return within 15 days from the delivery date.
-
To be eligible for a return, items must be unused, unwashed, and in the same condition that you received them, including original tags.
Non-Returnable Items:
-
Items marked as "Final Sale."
-
Customized or personalized items cannot be returned.
Return Process:
-
Contact Us: Begin your return by reaching out to our support team at support@successhasreceipts.com with your order number and the specific items you wish to return. We will provide you with a Return Authorization and detailed return instructions.
-
Prepare Your Package: Securely pack the items in the original packaging if possible. Ensure that all originally included paperwork, accessories, and tags are returned with the item.
-
Ship Your Return: Send the package to the address provided by our support team. We recommend using a shipping service that offers tracking or insurance, as we cannot be held responsible for lost returns.
-
Receive Your Refund: Upon receiving and inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed, and a credit will be applied to your original method of payment within a specified number of days.
Exchange Policy:
For exchanges due to size or color, please return the original item using the process above and place a new order for the preferred item at your convenience.
Shipping Costs:
-
Return shipping costs are the responsibility of the customer. The original shipping fees are non-refundable.
-
If you are issued a refund, the cost of return shipping may be deducted from your refund amount.
Contact Us:
For more information on our return policy, if you have any questions, or if you would like to make a complaint, please don't hesitate to contact us via email at support@successhasreceipts.com